Thank you for visiting the eyewear store at ivyzonline.com! To help you better understand our services and address any questions you may have during your purchase, we’ve compiled the following FAQs. If your question isn’t listed here, or if you need further assistance, please feel free to contact us.
I. Account
What if I forgot my password?
Click the “Forgot Password” link on the login page and enter your registered email address. We’ll send you a password reset link.
How can I log in?
You can log in using your registered email address and password.
II. Browsing and Purchasing Products
How do I search for products?
Enter a product name or keyword in the search box on the homepage and click the search button to view related products.
How do I add products to my shopping cart?
While browsing products, click the “Add to Cart” button to automatically add the item to your cart.
How do I view the items in my shopping cart?
Click the “Cart” icon at the top of the page to view the items in your cart and the quantity.
How do I place an order?
After confirming the items and quantity on the shopping cart page, click “Checkout.” Follow the prompts to fill in your delivery address, payment method, and other information to complete your order.
III. Payment and Shipping
What payment methods are supported?
We accept multiple payment methods, including credit cards, PayPal, and Apple Pay. Please check the specific payment methods during checkout.
How long does it take to ship your order?
Shipping times vary depending on product availability, shipping address, and logistics conditions. We typically ship within three business days of order confirmation, with delivery times typically taking seven business days.
How can I track my order’s delivery?
Log in to your account and check your order status and shipping information on the “My Orders” page.
IV. Returns, Exchanges, and After-Sales Service
How can I request a return or exchange?
Log in to your account, find the order you wish to return or exchange on the “My Orders” page, click “Request Return or Exchange,” follow the prompts to provide the reason for return or exchange and contact information, and submit your request.
What is our return or exchange policy? We offer a 7-day return and exchange policy (excluding some items, such as custom-made items and special discount items). Please ensure the item and packaging are intact and unused or unwashed.
How can I contact customer service?
You can contact us via email, and we will answer your questions as quickly as possible.