Thank you for visiting the eyewear store at ivyzonline.com! We’re committed to ensuring every customer is satisfied with our products and services. If you discover a problem with your purchase or are simply dissatisfied with your purchase, we offer convenient returns and exchanges. Please carefully review the following policy to understand our specific procedures and requirements.
Return Policy:
Return Terms
Timeframe: You may return an item within 7 days of receiving it.
Product Condition: Returns must be in their original, unused, and undamaged condition, including all original packaging, accessories, instructions, and any gifts.
Return Process
Contacting Customer Service: Please contact us via email, stating the reason for your return and providing your order number.
Obtaining a Return Authorization: Our Customer Service team will review your return request and, if eligible, provide you with a Return Authorization Number and return address.
Returning the Item: Return the item, along with all original packaging and accessories, to the designated address using a reliable courier. Ensure that the Return Authorization Number and proof of purchase are included in the package. Refund Processing: Once we receive and inspect the returned item, we will process a refund within three business days and refund will be made to the original payment method.
Exchange Policy:
Exchange Requirements
Timeframe: Same as our return policy. Exchanges must be requested within seven days of receiving the product.
Product Condition: The exchanged item must be unused, undamaged, and in its original packaging.
Out-of-Stock Processing: If the item you requested is out of stock, we will refund or recommend a similar item as an alternative.
Exchange Process
Contacting Customer Service: Contact us through the same channels, stating the reason for the exchange, the product details, and your order number.
Confirming Exchange Details: Our Customer Service team will review your exchange request and confirm the availability and details of the exchange.
Returning the Original Item: Follow Customer Service’s instructions and return the original item to the specified address, along with confirmation of your exchange request.
Shipment of Exchange Item: Once we receive and inspect the original item, we will ship the exchange item as soon as possible and provide new shipping information.
Notes
Shipping: Unless there is a quality issue with the product or we made a shipping error, all return shipping costs are the customer’s responsibility.
Privacy: We are committed to protecting your personal information. All information related to returns and exchanges will be kept strictly confidential.
We value every customer’s feedback. If you encounter any issues with your return or exchange, please feel free to contact us and we will be happy to assist you.